Terms & Conditions
Customers travelling by sea or air should pay particular attention to these terms
You will be emailed your collection instructions with your receipt. Please make a note of these as they will contain a telephone number for the day of travel. You will not be eligible for a refund, should you forget your instructions. Please make sure that the information you have given us and the details we send via email are correct. If any information is incorrect please inform us as soon as you are able. We will then email an amended sales receipt.
Southampton Hackney Association (SHA) will not accept any responsibility in any way for missed flights or other onward transport arrangements, whatever the reason may be (including but not limited to accidents, breakdowns, traffic delays, adverse weather conditions or any other unforeseen circumstances).
If you are traveling by air, please allow time to arrive at your airport, at least 2 hours prior to your flight departure. This is to allow for any unforeseen delays on route to the airport. SHA will not accept any responsibility for missed flights due to passengers not allowing for the 2 hour check in time.
Please make sure that you have adequate travel insurance prior to booking. If you have a serious delay on your return journey, please inform us as soon as possible. This could incur extra in car parking charges.
When pricing jobs, we take into consideration many factors (including, but not limited to) distance, time of travel, number of passengers, multiple drops, bridge tolls and the London congestion charge.
If the vehicle you require to suit your needs is unavailable, SHA reserve the right to provide you with an upgraded car type.
Travelling on dates 24th December to the 27th December (Christmas period) and 31st December to the 1st January (New Year period) will incur an additional charge. This may also apply to Bank Holidays throughout the year at SHA's discretion.
Bridge Tolls - when crossing, for example, The Severn Bridge, you will be asked for the toll fee from the driver. Toll fees are in addition to your original price. There are other bridge tolls that this also applies to.
There is no charge for the first hour's waiting time, after your plane has landed. However, if the passenger has lost their luggage or has been detained by immigration or for any other reason, SHA charge £20 per hour for waiting. This is in addition to your original price.
24 hours notice must be given of any cancellations to SHA. There will be a 10% administration charge if you cancel after this period. You need to cancel either by phone or email. If we do not contact you upon receipt of your cancellation notice by email, it means we have not received your confirmation of cancellation. Please keep us informed.
You will not receive a refund if the customer or passenger does not show up for their pre-paid journey. Any other circumstances where a refund may be possible should be addressed directly to the SHA. However please note that all refunds are at the sole discretion of SHA.
SHA will not be liable for any delay in performing, or failure to perform, any of its obligations to the customer or passenger, if such delay or failure results from events, circumstances or causes beyond its reasonable control.
Whilst nothing in these terms shall limit or exclude SHA's liability for death or personal injury caused by its negligence, SHA's total liability to you in respect of all other losses arising under or in connection with the provision of services by SHA shall be limited to a refund of any pre-paid monies.